Oracle continues to be the big software vendor we love to hate. There are a number of reasons for this, starting with the brash prognosis […]

Customers are not always as transparent as you would hope. You may hear complaints or problems, but not about the various problems that you can […]

There are many ways to add new email contacts to your sales database, but it can be difficult to convert those contacts into actual leads […]

the IDC CRM market share figures are forecast for 2019 and for the seventh year in a row Salesforce leads the pack, this time with […]

What is emotional intelligence? Psychologically, emotional intelligence refers to the identification, use, understanding and management of emotions effectively. In business terms, emotional intelligence can refer […]

Have you ever tripped over a SaaS website and you literally don’t know why you are there and what they are doing? You look all […]

Salesforce reported big numbers in all of its financials when it released its FYQ2 results this week. But we’re used to the CRM company reporting […]

We all know how important customer engagement is for businesses to build loyalty and drive Sales. However, for many reasons, engaging with customers is more […]

Commercial directors are responsible for revenue growth. To do this, they must create an environment where their salespeople can be successful. This means 1) giving […]

The coronavirus has ushered in an era of isolation and reduction of face-to-face operations in favor of virtual interactions. Demand and delivery service has shifted […]